Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information to ensure transparency, trust, and data security.

1. Introduction

This Privacy Policy (“Policy”) describes how Search Abode (“Company”, “We”, “Us”, or “Our”) collects, uses, processes, stores, shares, and protects your personal and non-personal information when you access or use our website, mobile application, and other digital platforms (collectively referred to as the “Platform”), and the services offered through them (the “Services”).

The Platform includes all websites, subdomains, mobile applications, APIs, and digital interfaces owned, operated, or managed by Search Abode, enabling Users to search, list, advertise, and transact in relation to real estate properties and associated services.

This Policy forms an integral part of the Terms & Conditions (“Terms”) of the Platform. Any capitalized terms used but not defined herein shall have the same meaning as assigned to them in the Terms.

By accessing, browsing, registering, or using the Platform in any manner, you:

  • Acknowledge that you have read and understood this Policy
  • Agree to be bound by its terms
  • Consent to the collection and use of your information as described herein

If you do not agree with this Policy, you are advised not to use the Platform or Services.

2. Scope of Policy

This Policy applies to:

  • All Users (buyers, sellers, tenants, agents, visitors)
  • All interactions with the Platform
  • All services, features, tools, and communications provided by Search Abode

This Policy does not apply to:

  • Third-party platforms not controlled by Search Abode
  • Offline interactions unless explicitly stated
3. Information We Collect

A. Information Provided by Users

When you interact with the Platform, we may collect:
  1. Registration Information
    • Full name
    • Email address
    • Mobile number
    • Password
    • Gender, age (optional)
  2. Profile & Property Information
  3. Address, city, PIN code
  4. Property details (location, price, images, descriptions)
  5. Preferences and interests
  6. Communication Data
    • Messages, chats, emails
    • Feedback, reviews, survey responses
  7. Subscription & Payment Information
    • Billing details
    • Transaction history
    • Subscription preferences

Note: Sensitive financial details (like card numbers) are handled by secure payment gateways and are not stored by Search Abode.

Automatically Collected Information

When you access the Platform, we may automatically collect:

  • IP address
  • Device type, OS, browser type
  • Location (approximate/geolocation if enabled)
  • Pages visited and session duration
  • Clickstream data and interaction behavior
  • Referral URLs

C. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Recognize returning users
  • Store user preferences
  • Improve performance and personalization
  • Deliver relevant advertisements

You may disable cookies via browser settings; however, some features may not function properly.

D. Information from Third Parties

We may receive additional information from:

  • Social media platforms (if login via Google, Facebook, etc.)
  • Advertising and analytics partners
  • Financial institutions (for loan services)
  • Business partners and affiliates
4. How We Use Your Information

Your information is used for the following purposes:

Core Services

  • Account creation and management
  • Property listing and search functionality
  • Connecting buyers, sellers, tenants, and agents

Platform Improvement

  • Enhancing user experience
  • Personalizing content and recommendations
  • Conducting analytics and research

Communication

  • Sending service updates, alerts, and notifications
  • Responding to queries and support requests
  • Marketing and promotional communication (with opt-out option)

Security & Compliance

  • Preventing fraud and unauthorized access
  • Enforcing Terms & Conditions
  • Complying with legal and regulatory obligations
5. Information Sharing & Disclosure

We do not sell your personal data. However, we may share your information in the following cases:

A. With Service Providers

  • Payment gateways
  • Cloud storage providers
  • Marketing and analytics vendors

B. With Business Partners

  • Real estate agents, builders, and brokers
  • Loan providers and financial institutions
  • Interior designers and legal service providers

C. Within Group Companies

  • For operational, administrative, and business purposes

D. Legal Requirements

  • Government authorities or regulators
  • Courts or law enforcement agencies
  • To protect rights, property, or safety

E. Aggregated Data

We may share anonymized data for:

  • Analytics
  • Market insights
  • Advertising purposes
6. Third-Party Links & Services

The Platform may contain links to third-party websites or services.

  • These are governed by their own privacy policies
  • Search Abode has no control over such platforms
  • Users access them at their own risk
7. Data Retention

We retain your information:

  • As long as your account is active
  • As necessary for legal, regulatory, or business purposes

Even after deletion:

  • Residual data may remain in backups for a limited duration
    • 8. Data Security

    We implement industry-standard security measures, including:

    • Secure servers and encryption
    • Firewalls and access controls
    • Regular monitoring and audits

    However: No system is completely secure, and we cannot guarantee absolute protection.

    9. User Rights & Controls

    You have the right to:

    • Access your personal data
    • Update or correct information
    • Request deletion of your data
    • Opt-out of marketing communications

    Requests may be submitted through our support channels.

    10. Cookies & Advertising

    We may use third-party advertising networks to display relevant ads.

    • These networks may use cookies and tracking tools
    • Personally identifiable information is not shared without consent

    You may control ad preferences via your device or browser settings.

    11. Children’s Privacy
    • The Platform is not intended for users below 18 years of age
    • We do not knowingly collect data from minors
    12. International Data Transfer

    Your information may be stored or processed:

    • Within India or
    • In other jurisdictions with adequate data protection standards
    13. Updates to This Policy
    • We may update this Policy periodically
    • Changes will be posted on the Platform
    • Continued use constitutes acceptance
    14. Grievance Redressal

    For complaints or concerns:

    • Search Abode Pvt. Ltd.
    • 📍 Jaipur, Rajasthan, India
    • 📧 Email: [email protected]
    • 📞 Phone: +91-9001912411

    We aim to resolve concerns within a reasonable timeframe.

    15. Legal Compliance

    This Policy complies with applicable Indian laws, including:

    • Digital Personal Data Protection Act, 2023
    • Information Technology Act and Rules
    16. Consent & Acknowledgment

    By using the Platform, you:

    • Consent to data collection and processing
    • Agree to this Privacy Policy
    • Accept communication via calls, SMS, and email